FAQ’s – Embroidery

Where possible, Pantone colours can be matched to the nearest embroidery thread though not ever Pantone has a correlating thread colour.

For embroidery, we can accept most file formats but would prefer jpeg or eps where possible.

If it’s a DST file then yes though artwork amendment fees apply to images requiring resizing. Email it through to us and we will check that it is ok to use.

We use specialist software that coverts your image or artwork into instructions for the embroidery machine to know where to stitch, what type of stitch to use, and positional guidance. This is your file to request a copy of should you ever wish to move your embroidery work.

In a word – No!

Provided we can match your font to one of our existing fonts, there is no set upcharge. If we can’t match it, then there will be a set-up charge.

In most instances yes, once payment has been received we can send you a sample of your embroidery. If changes are required after sampling, there may be additional charges for having the artwork amendments re-digitised.

Yes though we do ask they are unused or clean and devoid of horsehair, however, we have a huge range of horse & rider wear to choose from and as we are constantly monitoring the market for new and innovative products you may not find all our range online. Always ask us if you cannot find what you want. All items supplied by our customers are done at the customer’s risk and in the unlikely event of any machine damage caused we will not be held liable for replacement costs.

Yes though we may request payment in advance which can then be credited against any subsequent order.

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